Tackling Difficult Conversations Pocketbook

ISBN 9781906610043

    22.95 22.95 22.95 AUD

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    No description provided.At some stage or other we all have to deal with difficult conversations. This work helps you learn how to communicate with authority, clarity and persuasiveness, and – through active listening, mirroring body language and other techniques – how to empathize with the other person and how to interpret what they are saying, feeling and thinking.